Knowledge Article Number: KEN210118-01
Description
For defective products related questions, you can contact the customer support department by following the instructions below.
Please have your serial number or invoice number ready when you contact us so that we can respond to your inquiry promptly.
Resolution
We are sincerely wanted to know what was the problem that has occurred in the user’s side of those products.
If you think this is the manufacturing’s defect and it is not the misuse of the product to cause the problem, and then here please kindly fill the attached warranty claim form in order to process your request.
With this warranty claim form, we also need your proof of photos or videos for explaining what and where the problem is, so that we can identify exact where went wrong.
From here on, support will vary depending on the product, so please consult with us on a case-by-case basis.
Fine Piece Warranty Claim Form: Link